Privacy policy

Privacy Policy

This Privacy Policy explains how MOSKIVO collects, uses, discloses, and protects personal information when you visit our online store, place an order, contact us, or otherwise use our services.

Our store is hosted by Shopify, which provides the ecommerce platform through which we offer our products.

Information We Collect

Depending on how you interact with MOSKIVO, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Products viewed or purchased

  • Customer service communications

  • Device, browser, IP address, and usage information

  • Cookie and similar technology information

  • Payment-related information processed by Shopify and applicable payment providers

MOSKIVO generally does not directly receive or store complete payment card details.

How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and provide tracking

  • Process payments, refunds, and replacements

  • Communicate about orders and customer service requests

  • Detect and prevent fraud, misuse, and security incidents

  • Operate, maintain, and improve our store

  • Understand store traffic and customer interactions

  • Comply with legal, tax, accounting, and regulatory obligations

  • Send marketing communications when legally permitted or when consent has been provided

How We Share Information

We may share personal information when reasonably necessary with:

  • Shopify

  • Payment processors

  • Suppliers and fulfillment providers

  • Zendrop and participating product suppliers

  • Shipping carriers and logistics providers

  • Analytics, advertising, and technology providers

  • Professional advisers and service providers

  • Government authorities when legally required

These parties receive information only to the extent reasonably necessary to perform their services or satisfy legal obligations.

Because MOSKIVO sells internationally and uses service providers in different countries, personal information may be processed outside the customer’s country of residence, subject to applicable safeguards.

Shopify

Our store is powered by Shopify. Shopify processes personal information in connection with store operations, checkout, payments, fraud prevention, and platform services.

Shopify’s handling of personal information is also governed by its own privacy documentation.

Cookies and Similar Technologies

MOSKIVO and its service providers may use cookies, pixels, and similar technologies to:

  • Operate essential store functions

  • Remember preferences

  • Analyze traffic and performance

  • Prevent fraud

  • Measure advertising

  • Personalize content where permitted

Available consent and privacy controls may vary by location. Customers can also manage cookies through their browser settings, although disabling essential cookies may affect store functionality.

Marketing Communications

Where legally permitted, MOSKIVO may send promotional communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us. Transactional communications concerning orders may still be sent.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information and applicable law.

Security

We use reasonable administrative and technical measures and rely on established service providers to help protect personal information.

No electronic transmission or storage system is completely secure, and MOSKIVO cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how data is used or disclosed

  • Obtain a portable copy where legally applicable

  • Appeal or submit a complaint to a competent authority

These rights may be subject to legal exceptions. To submit a request, contact us using the email below. We may need to verify your identity before responding.

Children’s Privacy

Our store is not intended for children who cannot legally enter into online purchase agreements in their jurisdiction. We do not knowingly collect personal information from children contrary to applicable law.

Third-Party Links

Our store may contain links to websites or services operated by third parties. MOSKIVO is not responsible for their privacy practices. Review their policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with an updated date.

Contact

For privacy questions or requests, contact MOSKIVO at:

support@moskivo.com

Last updated: August 19, 2026