Contact information

We are here to help with questions about MOSKIVO products, orders, shipping, tracking, damaged items, incorrect products, refunds, and privacy.

Email:

When contacting us about an order, please include:

• Your full name
• Order number
• A brief description of your request
• Photographs or video when reporting a damaged, defective, or incorrect product

We aim to respond within 2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high demand.

MOSKIVO does not currently provide customer service by telephone.

Please do not return a product without first receiving written authorization and return instructions from MOSKIVO.