Shipping Policy

At MOSKIVO, we provide free standard shipping on all orders delivered to countries currently supported by our store.

Countries We Ship To

We currently ship to:

United States, Mexico, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Brazil, Canada, New Zealand, Singapore, Switzerland, United Arab Emirates, and the United Kingdom.

Available destinations may change depending on product availability and carrier coverage.

Shipping Cost

Standard shipping is free on all orders placed through our online store. No minimum purchase is required.

We currently do not offer expedited or express shipping.

Order Processing

Orders are reviewed and normally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Estimated Delivery Times

Estimated delivery times vary by destination:

• United States: 8–12 business days

• European Union: 9–14 business days

• Mexico: 15–20 business days

• Canada, United Kingdom, and other supported countries: 10–20 business days

Delivery estimates begin after order processing and are not guaranteed.

Delivery may take longer because of customs inspections, carrier delays, severe weather, high-demand periods, local holidays, or other circumstances outside MOSKIVO’s reasonable control.

Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow several business days for the carrier’s tracking system to display movement after receiving your tracking number.

Separate Shipments

If an order contains multiple products, the items may be shipped separately and arrive on different dates. Customers will not be charged additional shipping fees for separate shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

MOSKIVO is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise. Additional shipping costs resulting from an incorrect address may be charged to the customer.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs charges, or local handling fees imposed by the destination country.

Unless expressly included at checkout, these charges are not included in the product price and are the customer’s responsibility. MOSKIVO does not control or determine these charges.

Delayed Orders

If an order has not arrived within the estimated delivery period, review the tracking information first.

If tracking has not updated for several business days or the shipment appears unusually delayed, contact us with your order number so we can investigate.

A delay does not necessarily mean that a package has been lost.

Lost or Damaged Packages

If a package arrives damaged, contact us promptly and provide:

• Your order number

• Photographs of the package

• Photographs or video showing the damaged product

• A description of the issue

If tracking indicates that a package was delivered but you cannot locate it, check the delivery area, ask members of your household, and contact the carrier. You should also notify MOSKIVO so we can review the shipment.

Claims are evaluated using available tracking information, photographic evidence, carrier investigations, and our Refund and Return Policy.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once processing or fulfillment has begun. Any mandatory cancellation rights under applicable consumer law remain unaffected.

Contact

For shipping or delivery questions, contact MOSKIVO at:

support@moskivo.com

Please include your order number.

Last updated: August 19, 2026